Support

Every piece is printed after you order it, so there is a short wait before it ships. Printing usually takes 2 to 5 business days. Once your order ships, a tracking link goes to the email you gave at checkout (check your spam folder too, it likes to hide there).

If it has been more than 10 business days with no update, email [email protected] with your name and order date.

Shipping is priced live at checkout, based on your address and what is in your cart. Orders of $150 or more ship free with the standard option. Express is available too, and carriers require a phone number for it.

Right now we ship within the United States only.

Maybe, if you are quick. Orders go to print soon after you pay. Email [email protected] right away, and if printing has not started we will change or cancel it. Once printing starts, we cannot.

Email us as soon as you notice. If the order has not shipped, we can usually fix it. If it has already shipped and comes back to us, we can send it again, and you would cover the new shipping cost.

Every product page has a size guide with measurements in inches and centimeters. A good trick is to lay a hoodie you already love flat, measure it, and match those numbers to the guide.

Because each piece is made to order, we cannot swap sizes afterward, so it is worth the two minutes.

Each product page lists care steps. The short version: wash cold and inside out, tumble dry low or hang dry, skip the bleach, and do not iron directly on the print.

Materials are listed on each product page under "Details and materials."

We are sorry, and we will make it right. Email [email protected] within 30 days of delivery with your order details and a clear photo of the problem. We will send a replacement at no cost or refund you.

Email us within 30 days of the estimated delivery date. We will track it down, and if it is lost we will replace it or refund you.

Because every piece is printed just for you, we cannot take returns or exchanges for size or a change of mind. The full details are on the Shipping and returns page.

Yes. Payment happens on a secure page run by Stripe, a payment company used by millions of businesses. We never see or store your card number.

To save you retyping, your cart and delivery details are saved on your own device. They are not stored on our servers until you ask for shipping options or place an order. You can erase them any time with the "Forget my saved details" link in the cart.

Sales tax is added on the payment page where the law requires it.

Only what it takes to make and deliver your order. We do not sell it, and we do not run ads that follow you around. The privacy policy has the full list.

It is coming soon to Amazon. Email [email protected] and we will tell you when it is ready. You can read about the notebook here.

No. It supports self-reflection, and it can help you describe your moods to a doctor or counselor, but it does not replace therapy, medication or medical care.