Shipping and returns

Made to order

Nothing sits in a warehouse. When you place an order, our print partner prints your piece and ships it straight to you. That way nothing is made that nobody wanted, and it also means there is a short wait before your order ships.

Printing time

Most orders are printed within 2 to 5 business days. Busy seasons, such as the weeks before major holidays, can take longer.

Shipping

• Where we ship: within the United States only, for now.
• Cost: priced live at checkout, based on your address and your cart. You will see the options and the price before you pay.
• Free shipping: orders of $150 or more, before tax, ship free with the standard option. If you pick standard shipping with carbon offsetting, you pay only the small offset fee. Express is still available at its regular price.
• Express shipping: carriers require a phone number for express, so add one at checkout to see that option.
• Delivery time: the estimate shown at checkout begins once your order ships, so add the printing time to it. Estimates are not guarantees, since carriers sometimes run late.
• Tracking: a tracking link is emailed to you when your order ships.

Changing or canceling an order

Orders go to print soon after you pay. Email [email protected] right away, and if printing has not started we will change or cancel your order and refund you. Once printing starts, the order cannot be changed or canceled.

Wrong or incomplete address

Please check your address before you pay. If a package comes back because the address was wrong or the package was not claimed, we can send it again, and you would cover the new shipping cost.

Damaged, misprinted or wrong items

If your order arrives damaged or defective, or the print or the item is not what you ordered, email [email protected] within 30 days of delivery. Include your name, your order date and a clear photo of the problem. We will send a replacement at no cost to you, or refund you if you prefer.

Lost packages

If tracking shows no delivery, email us within 30 days of the estimated delivery date. If the package is lost, we will replace it or refund you.

Returns and exchanges

Because every piece is printed just for you, we do not accept returns or exchanges for the wrong size, the wrong color, or a change of mind. Each product page has a size guide, and you are welcome to email us with fit questions before you order.

Refunds

Approved refunds go back to the payment method you used. Banks usually take 5 to 10 business days to show the money in your account.

Questions

Email [email protected] or visit the Support page.